You are important to us. The cornerstone of our success is from the creativity and motivation of our approximately 2,500 employees worldwide at 70 locations. Storopack is a global leader/specialist in developing and producing protective packaging and technical molded parts. We encourage our employees to be decisive even in challenging situations by empowering them to make a difference helping the company grow positively and profitably.
We are looking to recruit a flexible and team-oriented IT Support Specialist (m/f/d) to support the IT team at our Pune location. This position is available for an immediate start.
IT Support Specialist (m/f/d)
YOUR SKILLS:
- Completed training in the field of computer science or relevant professional experience
- Knowledge in the areas of Windows installation, Active Directory, Azure, Intune, MS Office, LAN and Wi-Fi etc.
- Acceptance, analysis and classification of incoming customer requests
- Rectification of internal company IT disruptions
- Fluency in English
- Experience in any ticketing tool
RESPONSIBILITIES:
- Install and configure desktop computer hardware, software and peripherals using standards and best practices
- Adhere to industry best practices
- Document (as requested) processes, software distribution, hardware, endpoint assets and IT-related training materials
- Contribute to IT and business projects (as requested)
- Consistently provide exceptional IT support and customer service to all Storopack employees
- Provide level 1/2/3 IT and level ½ infrastructure support to service desk for Storopack employees
- Process customer requests and incidents using ticketing system
- Document resolutions and related information in the ticketing system
- Support IT Services Manager in performing basic administration tasks on IT and infrastructure components
- Provide input and assistance (as requested) for project planning and network operations
- Maintain record of daily data communication transactions, problems and remedial action taken and installation activities
- Research and resolve all open IT incidents and service requests in ticketing system
- Update all tickets as they are worked throughout the day; all tickets must be current by the conclusion of each day
- Proactively communicate feedback to management regarding IT issues
- Works in a hybrid environment to edit, update or create users per the companies needs
We offer
Storopack will provide you with on-the-job training as well as continuous further education relating to your position. The job is varied and challenging and we are looking forward to welcoming a new staff member to the already existing, dynamic and dedicated team.
We look forward to receiving your application.
Sagar Tekawade
Storopack India Pvt Limited
412308 Wadki, Pune
India
T +8956230936